Return & Refund Policy

Thank you for choosing Celestia Mendoza.

We are committed to providing thoughtful, personalized tarot reading services. Please read our Return & Refund Policy carefully before placing an order.

Digital Services Only

All products sold on our website are personalized digital tarot reading services.

No physical products are sold or shipped.

Because each reading is created specifically for the customer, returns are not applicable.

Refund Eligibility

Due to the personalized nature of our services, refund requests are generally not accepted once work on your reading has begun or the completed reading has been delivered.

However, we may consider a refund or another appropriate resolution in situations such as:

• You were charged more than once for the same order.

• We are unable to deliver your reading.

• A technical error prevents delivery and cannot be resolved.

• A refund is otherwise required under applicable law.

Before Delivery

If you wish to cancel your order, please contact us as soon as possible.

If work on your personalized reading has not yet started, we may be able to approve a cancellation and issue a refund at our discretion.

Once preparation of your reading has begun, the order may no longer be eligible for cancellation or refund.

No Refunds Based On

Refunds will generally not be issued because:

• You disagree with or dislike the interpretation.

• The guidance did not meet your personal expectations.

• Outcomes or predictions differ from what you hoped for.

• You changed your mind after your reading was prepared or delivered.

Tarot readings are based on intuition, symbolism, and personal interpretation. They are intended for personal insight and self-reflection.

Delivery Issues

If you do not receive your reading within the stated delivery time:

• Check your Spam, Junk, or Promotions folder.

• Verify that the email address used during checkout is correct.

• Contact us with your order number.

We will make every reasonable effort to ensure your reading is delivered successfully.

Incorrect Email Address

If you entered an incorrect email address during checkout, please contact us promptly.

Once your identity and order are verified, we will make reasonable efforts to resend your reading to the correct email address.

Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.

We are committed to resolving genuine concerns fairly and promptly.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us using the contact information provided on our website.

We appreciate your trust in Celestia Mendoza and thank you for choosing our personalized tarot reading services.